Terms and Conditions

Welcome to Luvly Home! These Terms and Conditions govern your use of our website (https://www.luvlyhome.co.uk/) and the purchase of products from us. By accessing and using our website, you agree to comply with these terms. If you do not agree with these terms, please do not use our website or place an order.

1. Acceptance of Terms

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. We reserve the right to modify or update these terms at any time. It is your responsibility to review them periodically.

2. Product Information and Availability

We make every effort to display accurate product information, including prices, descriptions, and images. However, we do not guarantee that all content is error-free or complete. Products and prices are subject to change without notice. In the case of any errors, we will notify you before processing your order.

3. Pricing and Payment

  • Prices: All product prices are listed in GBP.
  • Payment Methods: We accept payments through a number of secure methods offered at checkout. The methods include Visa, MasterCard, American Express, Shop Pay, Google Pay and Apple Pay.

By providing payment information, you authorize us to charge your account for the total amount of your order, including any applicable taxes and shipping fees.

4. Order Processing and Shipping

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. This does not guarantee that your order has been processed or shipped.
  • Shipping: Shipping times vary depending on your location. We provide estimated delivery times at checkout. All shipping details will be provided in your shipping confirmation email.

We are not responsible for delays caused by third-party carriers or customs processing.

5. Returns and Refunds

  • Return Policy: We offer returns on products that are unused, in their original packaging, and within 30 days of receipt. To initiate a return, please contact our support team at support@luvlyhome.co.uk.
  • Refund Process: Once we receive your return, we will process a refund to your original payment method within 30 business days.
  • Exceptions: Certain products (such as personalized or perishable items) may not be eligible for returns or refunds.

For full details, please visit our Return and Refund Policy page.

6. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to learn how we collect, use, and safeguard your data.

7. Intellectual Property

All content on our website, including text, images, logos, graphics, and videos, is the property of Luvly Home and is protected by intellectual property laws. You may not use, copy, or distribute any of the content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Luvly Home shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products. This includes, but is not limited to, damages for lost profits, data, or business interruptions.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Netherlands. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Netherlands.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

  • Email: support@luvlyhome.co.uk
  • Phone: +447830976835
  • Business Address: Kraijenhoffstraat 137-A 1018RG Amsterdam, The Netherlands