Return and Refund Policy

Thank you for choosing Luvly Home! We want you to be completely satisfied with your purchase. Below is our updated return and refund policy:

Please review the following terms for our return and refund process:

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Return Window: You must return the item within 30 days from the delivery date.
  • Condition: The product must be unused, in its original condition, and returned in the original packaging.
  • Proof of Purchase: A valid order number or receipt is required for all returns.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email support@luvlyhome.co.uk with your order number and reason for the return.
  2. Follow Return Instructions: We will provide you with return instructions and a return shipping label (if applicable).

3. Return Shipping Costs

  • If we made a mistake (wrong item, defective, or damaged product), we will cover 100% of return shipping costs.
  • If you changed your mind, return shipping costs will be your responsibility.

We recommend using a trackable shipping service for return shipments. We are not responsible for lost or damaged return items.

4. Refund Processing

Once we receive and inspect the returned item, refunds will be processed as follows:

  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Allow 7-10 business days for the refund to reflect in your account.

5. Exchanges

We do not offer direct exchanges at this time. If you need a different product, please return your item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will offer a full refund or replacement, including return shipping.

8. Contact Information

For any return or refund-related inquiries, feel free to reach out to us: