Today FREE Delivery On All Orders
Frequently Asked Questions
At Luvly Home, we want to make your shopping experience as smooth as possible. Below, you'll find answers to some of the most common questions about our products, shipping, returns, and more.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. We accept multiple secure payment options for your convenience.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are secure and encrypted.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so modifications or cancellations must be requested within 12 hours of placing the order. Please contact us immediately at support@luvlyhome.co.uk.
2. Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1-2 business days and typically delivered within 7-12 business days.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times vary based on your location and will be calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email with a link to track your package in real time.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in original packaging, and returned within 30 days of delivery.
Q: How do I start a return?
A: Contact us at support@luvlyhome.co.uk with your order details. We’ll provide return instructions.
Q: Who covers return shipping costs?
A: If the return is due to our error (wrong/damaged item received), we cover the return shipping. Otherwise, the customer is responsible for return shipping fees.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive your returned item.
4. Product Information
Q: Are your products safe and high quality?
A: Yes! We carefully select high-quality, durable, and safe home and kitchen products to enhance your everyday life.
Q: Do your kitchen items meet food safety standards?
A: Absolutely! All our kitchenware is BPA-free, FDA-approved, and safe for daily use.
Q: How do I care for and clean my products?
A: Care instructions vary by product. Please check the product page for specific cleaning and maintenance guidelines.
5. Customer Support
Q: How can I contact you?
A: You can reach our customer support team via:
✉ Email: support@luvlyhome.co.uk
Q: What are your customer service hours?
A: Our team is available Monday – Friday: 8:00 AM – 8:00 PM, Saturday: 10:00 AM – 4:00 PM. We strive to respond to all inquiries within 24 hours.
6. Promotions & Discounts
Q: Do you offer any discounts or promotions?
A: Yes! Subscribe to our newsletter for exclusive discounts, special deals, and early access to new arrivals.
Q: How do I use a discount code?
A: Enter the discount code at checkout, and the discount will be applied automatically. Only one discount code can be used per order.
Still Have Questions?
If you couldn't find the answer you're looking for, feel free to contact us at support@luvlyhome.co.uk or visit our Contact Us page. We're happy to help!